Client Area

warranty and handling

Send your entire cue (butt and all existing shafts) to:

 

Warranty/Repair Department
Viking Cue Manufacturing LLC
2710 Syene Road
Madison, WI 53713

 

We suggest you use UPS or Federal Express so you are able to obtain a tracking number and insurance. Please package your cue carefully so as to avoid damage during shipping.

 

Be sure to include a note with:

 

  • your first and last name
  • physical (shipping) address
  • daytime telephone number
  • instructions for what it is you want done or repaired
  • a copy of your original receipt of sale (for warranty claims only)

Upon receipt of your cue we will contact you with pricing and delivery information.

 

Please insure your cue as we cannot be responsible for items lost or damaged in transit.

 

Most repairs take only 5 to 8 business days to complete. Outbound shipping charges are the responsibility of the owner of the cue for all repair work.

 

If you have any questions about our warranty, please take a look at the Frequently Asked Questions - Warranty & Repairs section of our website.